Get in Touch with
Thayu Skincare
Questions about our products, your order, or simply want to know more about our botanical formulations? We're here and happy to help.
How to Contact Us
+254 742 123 456
Chat with us directly for quick answers — available Mon–Sat, 8 AM–8 PM EAT.
Open WhatsAppEmail Us
shop@thayuskincare.co.ke
Send us a detailed enquiry. We respond to all emails within 24 hours on business days.
Send EmailNairobi Pickup
Westlands, Nairobi
Order online and pick up for free from our Nairobi hub — no courier wait time.
Get DirectionsNationwide Delivery
All 47 Kenyan Counties
Nairobi KES 300 (1–2 days) • Upcountry KES 450 (2–3 days). M-Pesa accepted.
Order NowWrite to Us Directly
We read every message and respond within 24 hours on business days.
🕐 Business Hours
All times are East Africa Time (EAT, UTC+3)
💚 Follow Our Journey
Behind-the-scenes formulation, skin tips & exclusive offers:
📱 Lipa na M-Pesa
Paybill: 400200
Account No: 1045932
Or pay automatically at checkout — instant STK push to your Safaricom number in Kenyan Shillings.
Frequently Asked Questions
Q.How long does delivery take?
Nairobi orders are dispatched same day (Mon–Fri) and delivered within 1–2 business days. Upcountry (all 46 other counties) takes 2–3 business days via Fargo Courier and G4S.
Q.Can I pay with M-Pesa?
Yes! At checkout, enter your Safaricom number and you'll receive an instant STK push to authorise payment. Alternatively, pay via Paybill 400200, Account 1045932.
Q.Are your products safe for sensitive skin?
All Thayu formulations are 100% natural, free from synthetic fragrances, parabens, and sulphates. However, if you have known allergies, please review the full ingredient list on each product page before purchasing.
Q.Do you offer wholesale or bulk pricing?
Yes — we work with salons, spas, and retailers across Kenya. Use the contact form above and select "Wholesale / Bulk Order" as your subject, or WhatsApp us directly.
Q.Where are your products made?
Every Thayu product is handcrafted in Nairobi, Kenya using raw botanical ingredients sourced from sustainable East African cooperatives. No mass manufacturing — just intentional, small-batch formulation.
Still have questions? WhatsApp us →